Elana&TechHelp

Hi!

I'm creating this blog to document the time spent and the kinds of things I'm hearing from Tech Help at Apple, Queens College (QC), Hewlett-Packard (HP), and Cable Vision--Optonline (OPT), my ISP. At one point, I was told to call Adobe Acrobat and given their phone number.

I've have spent so much time, and have heard so many incorrect things that prior to today, I could have posted 7 or 8 times a day. Now, however, all the kinks may be cleared up which means no more 2 hour phone calls--no exaggeration--so my blog may change to my adventures in learning how to use a computer.

My intention is not to blame anyone for my problems in learning, but some things are better communicated with clear communication, if you get my drift.

The best part of this blog will be my actual interactions with Tech Help. I will try to reconstruct what I can from the past three weeks. But I'm certain that anyone who uses a computer fairly regularly has needed to call TechHelp and can share a story of either great help or terrible; a really nice person or someone who gave you poor treatment.

Please post and let us know what your experiences have been. There's a line from
J.D. Salinger wherein Holden Caulfield wistfully says that he wishes he could call up an author and chat sometime. If you've had some great experiences with a tech from another part of the country or another part of the world, I'd love to hear them.